Shipping Information

At Lune & Elm, we are pleased to offer free shipping on all orders.

Order Processing

Please allow 1–3 business days for your order to be processed and prepared for dispatch. An order is considered dispatched once it has been handed to the shipping carrier and is in transit to the delivery address provided at checkout.

During peak seasons, promotional periods, and holidays, processing may take up to 7 business days.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched. Transit times vary based on your delivery location and carrier conditions.

Please note that carrier delays, weather, customs processing, and other events outside of Lune & Elm’s control may affect delivery or tracking-update times. International orders may also experience customs-related delays.

Order Changes

Please ensure that your shipping address and contact information are complete and accurate before placing your order. Incorrect or incomplete details may delay processing, require address verification, or result in order cancellation.

If our system identifies an issue with your address, we may contact you by email within 3 business days of your order. If we do not receive a response within that time, we may cancel the order.

If you need to correct your shipping details, email us at luneelm0@gmail.com within 24 hours of placing your order. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or been dispatched.

Delivery Delays

We work to process and ship every order as quickly as possible. However, occasional delays can occur due to circumstances beyond our control, including carrier disruptions, severe weather, customs clearance, address-verification issues, product availability, or payment-processing delays.

If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout. While we cannot guarantee an exact delivery date, we will do our best to keep you informed and assist where possible.

Lost or Stolen Packages

Once an order has been handed to the shipping carrier, Lune & Elm has limited control over its delivery. If your package appears lost, delayed, or stolen, please contact us at luneelm0@gmail.com so we can assist with the next steps.

We may ask you to contact the carrier directly to open a claim, as carriers may require information from the recipient. We will make reasonable efforts to assist with carrier follow-up where appropriate.

Lost or stolen packages are not automatically eligible for a refund. Depending on the circumstances, carrier findings, and available inventory, Lune & Elm may offer further assistance or a replacement at our discretion.

Policy Updates

Lune & Elm may update this Shipping Policy from time to time. The most current version will always be posted on this page. By placing an order with Lune & Elm, you agree to the Shipping Policy in effect at the time of purchase.

For shipping questions, contact us at luneelm0@gmail.com.