Return & Refund Policy

At Lune & Elm, we want you to feel confident in your purchase. We recommend trying your tea consistently for at least 14 days before deciding whether it is right for your routine.

If you are not satisfied, you may request a return within our 60-day money-back guarantee period by contacting us at luneelm0@gmail.com.

Cancellation Policy

Changes or cancellations must be requested within 24 hours of placing an order.

If you contact us within this window and your order has not entered processing or shipped, we will cancel the order and issue a refund. Please allow up to 7 business days for the refund to be processed and reflected by your payment provider.

Once an order has entered processing or has shipped, we may be unable to make changes or cancellations.

60-Day Money-Back Guarantee

We encourage customers to try Lune & Elm products for a minimum of 14 days before requesting a return.

If, after 14 days, you are not satisfied with your purchase, you may request a return within 60 days of the delivery date. Original shipping fees, if applicable, are non-refundable.

To begin a return, email luneelm0@gmail.com with:

• Your order number, or

• The full name and email address used when placing the order

• A brief description of your return request

Our support team will provide return instructions and let you know whether your request is eligible.

Damaged Items

We take care to package orders securely. An item is considered damaged if the product itself arrives defective, broken, or unusable.

Minor damage to outer packaging, such as dents or marks incurred during transit, is not considered product damage when the product remains intact and usable.

If your item arrives damaged, please contact us within 72 hours of delivery at luneelm0@gmail.com. Include clear photos of the item, the packaging, and the shipping label so we can review the issue.

If approved, Lune & Elm may provide a replacement at no additional cost. We do not offer refunds, replacements, or returns for damage caused by normal use, wear and tear, accidental damage, or misuse.

Shipping and Delivery

While we work to dispatch orders promptly, delivery timing is controlled by shipping carriers. Delays caused by carriers, weather, customs, incorrect addresses, or other events outside of our control may occur.

For delivery concerns, we recommend contacting the carrier directly first. You may also email luneelm0@gmail.com, and we will do our best to assist where possible.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, email luneelm0@gmail.com within 24 hours of placing your order. We will make reasonable efforts to update the address before processing or shipment, but changes cannot be guaranteed.

Orders sent to an incorrect address provided at checkout are not automatically eligible for a refund or replacement.

Lost or Stolen Packages

Once a package has been handed to the carrier, Lune & Elm has limited control over its delivery. If a package appears lost or stolen, please contact the carrier to begin a claim and email us at luneelm0@gmail.com with your order details.

We will make reasonable efforts to assist with carrier follow-up. Refunds and replacements for lost or stolen packages are considered on a case-by-case basis.

Policy Updates

Lune & Elm may update this Return & Refund Policy at any time. The version posted on this page is the most current policy and applies to purchases made after its effective date.

By placing an order with Lune & Elm, you agree to this policy.